We want you to love your purchase from stepdress.com. If you encounter any issues with your order, please contact us at firstname.lastname@example.org within 7 days of receiving your order to initiate a return or discuss any concerns.
Eligibility for Returns: Items must be unused, unworn, and in their original condition with tags attached and original packaging intact to qualify for a return. We cannot accept returns for items that show signs of wear or damage not due to our error.
Initiating a Return: Please reach out to us at email@example.com within 7 days of receiving your order to initiate a return or address any issues. Kindly provide your order number and details of the item you wish to return.
Return Shipping: Customers are responsible for return shipping costs unless the item received is damaged or incorrect. We recommend using a trackable shipping service and obtaining a shipping receipt for your records. Please note that the return address for some items may be outside of the USA.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original method of payment within 3-7 business days after refund confirmation.
Damaged or Incorrect Items: In the case of a damaged, defective, or incorrect item, please contact us immediately. We will work swiftly to resolve the issue, offering a replacement or refund as appropriate.
For any further inquiries or assistance regarding returns and refunds, please reach out to us at firstname.lastname@example.org.
Thank you for choosing stepdress.com. Your satisfaction is our priority!